Service is all about being responsive to your customer's needs. Equip-Soft's service functionality allows you to manage your equipment service operations more effectively which enables you to provide superior service, giving your equipment distribution business a competitive edge and improving your customer loyalty.
Features Include:
- Contract maintenance by calendar period or hour-meter
- Contract labor pricing
- Predictive hour-meter scheduling
- Service cycles for different types of services at alternating intervals
- Ability for system to learn parts & labor required for certain types of work to provide suggestions when quoting
- Ability to set standard parts & labor for specific job types to simplify quoting or PM’s
- Track quote to actual for billing reviews, including quote revisions, archives, etc.
- Service Wizard – simplifies work order creation
- Preventive maintenance and total maintenance planning functions
- Time entry for billable and non-billable hours
- Resource skills, zones and preferences tracking for scheduling and dispatching techs
- Colorful dispatch board with alerts for variety of circumstances
- Multiple warranty tracking – assign work orders to active warranty type (i.e. emissions, transmission, bumper-to- bumper, extended, third party)
- Warranty claim process
- Flexible labor pricing and costing matrix
- PO Wizard - easily handle sublet labor, or service tech generated PO’s